FaStep Assuretech Rapid Antigen Test

Shipping and Returns Terms and Conditions

How Long Does It Take For My Item(s) To Ship?

Items are shipped Monday – Friday from our warehouse. 1-2 Day Processing Time.

Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order.

Orders placed by 1:00 PM Eastern Time will be shipped the same day from our warehouse. Orders placed after this time will be shipped the next business day.

For B2B accounts, please get in touch with us at [email protected] for urgent order requests.
Please feel free to visit our Support Page for FDA Extension Letters, Submit a Ticket, and more.

What Shipping Methods Do You Offer?

At Peach Medical Corp we use UPS (most orders ship via UPS but some may ship via USPS) as our logistic and Shipping partners. Currently, our shipping methods are as follows:

• UPS Next Day Air (please note UPS Next Day Air delivers your order the next business day. If you order on Friday before 1:00pm EST, the package will be received on Monday)
• UPS 2nd Day Air
• UPS Ground (3-5 Day Delivery)

When Will I Receive My Tracking Number?

Our system updates clients every evening with tracking numbers for their orders. This will be sent via e-mail with an additional copy of your receipt.

Incorrect Address

Please verify your address when ordering, we are unable to fix an incorrect shipping address on an order once it is in transit. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Peach Medical Corp. is not able to have packages rerouted or contact the carrier for you.
No refunds for packages sent to wrong address. Replacement package may be sent if eligible. Contact customer service for more information.

Return Policy and Cancellation Policy

The Peach Medical COVID-19 Antigen Rapid Test and face masks are personal items. Therefore, they cannot be returned or refunded. Replacement may be shipped if the item is defective. Proof of purchase, photos of defects, lot numbers, and other information are required to authorize a replacement. Please reach out to customer service for detailed requirements before disposing of the defective units. We will not replace your COVID-19 Antigen Rapid Test kits that are expiring soon based on the printed label. Our expiration dates have been shown on each product page. More information can be found at support.peachmedical.com/portal/en/kb/peachmedicalsourcing.

We will continue to update the FDA documents for shelf-life extensions for our tests.
If a customer chooses a 3rd party receiver who is not the purchaser, Peach Medical is not responsible for any goods once they leave our warehouse and when tracking is provided. I.e Gifts, International Shipping Services. All Products must be packed in the original, unopened, and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product.
Note: If Peach Medical has not shipped your item within 7 business days, cancellations will be honored. Please email us at [email protected] for return authorization and the shipping address.</P