Shipping and Returns Terms and Conditions
How Long Does It Take For My Item(s) To Ship?
Items are shipped Monday – Friday from our warehouse. 1-2 Day Processing Time.
Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order.
For B2B accounts, please get in touch with us at
[email protected] for urgent order requests.
Please feel free to visit our
Support Page for FDA Extension Letters, Submit a Ticket, and more.
What Shipping Methods Do You Offer?
At Peach Medical Corp we use UPS (most orders ship via UPS but some may ship via USPS) as our logistic and Shipping partners. Currently, our shipping methods are as follows:
- UPS Next Day Air
- UPS 2nd Day Air
- UPS Ground (3-5 Day Delivery)
When Will I Receive My Tracking Number?
Our system updates clients every evening with tracking numbers for their orders. This will be sent via e-mail with an additional copy of your receipt.
Incorrect Address
Please verify your address when ordering, we are unable to fix an incorrect shipping address on an order once it is in transit. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Peach Medical Corp. is not able to have packages rerouted or contact the carrier for you.
Refunds will not be issued for packages that were shipped to an incorrect address but it may be possible for a replacement package to be sent, please contact the customer service team to see if you are eligible.
Return Policy and Cancellation Policy
The Peach Medical COVID-19 Antigen Rapid Test and all face masks are Non-returnable; Non-refundable as they are considered personal-use items. Replacement may be shipped if the item is defective. Proof of purchase, photos of defects, lot numbers, and other information are required to authorize a replacement. Please reach out to
customer service for detailed requirements before disposing of the defective units. We will not replace your COVID-19 Antigen Rapid Test kits that are expiring soon based on the printed label. Our expiration dates have been shown on each product page. More information can be found at
support.peachmedical.com/portal/en/kb/peachmedicalsourcing. We will continue to update the FDA documents for shelf-life extensions for our tests.
If a customer chooses a 3rd party receiver who is not the purchaser, Peach Medical is not responsible for any goods once they leave our warehouse and when tracking is provided. I.e Gifts, International Shipping Services. All Products must be packed in the original, unopened, and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product.
Note: If Peach Medical has not shipped your item within 7 business days, cancellations will be honored. Please email us at
[email protected] for return authorization and the shipping address.
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